FinTeq Fuel at American Banker’s Digital Banking 2024: Key Takeaways and Insights

Cisco Malpartida Smith, Head of Credit Union Partnerships at Mbanq, and Martin Lauria, FinTech Community Manager, attended the American Banker’s Digital Banking Conference 2024 in Boca Raton, Florida. This conference gathered industry leaders to discuss the evolving landscape of digital banking, focusing on innovations that enhance customer interactions and operational efficiency in financial institutions.

Here are some questions we had for them to hear more about what they were able to take away:

What were the major themes discussed at the American Banker’s Digital Banking Conference 2024?

The conference spotlighted AI’s role in enhancing banking services and the critical importance of robust partnerships between banks and FinTech companies. It provided a comprehensive look at how AI can optimize customer service and back-end processes and discussed frameworks for Bank-FinTech partnerships’ effective collaboration under tight regulatory conditions.

Which innovations or strategies discussed at the conference do you see as most impactful for the future of digital banking?

AI applications in predictive banking services were standout topics. These innovations are assured to revolutionize how banks anticipate and meet customer needs. Discussions on strategic alliances were also pivotal, highlighting that solid partnerships between traditional banks and FinTech firms are essential for adopting these innovative technologies effectively.

How do you see these developments influencing Mbanq’s approach to digital banking solutions in the near future?

The insights from the conference will inform Mbanq’s strategies in integrating AI to enhance our digital banking platforms and in forging stronger FinTech & Banking partnerships. By aligning our development with these industry-leading practices, we can better serve our clients and adapt to the evolving digital landscape.